These notes are for general guidance only, and you should refer to the CIGA guarantee for precise details of the cover on your installation. Each certificate has a unique number which should be quoted on all correspondence

The CIGA guarantee is for 25 years from the date of installation.

Subject to the terms and conditions set out in the Guarantee Certificate and other documentation, CIGA guarantees that any defect in materials or workmanship in connection with the installation by a member installer shall be rectified without charge to the customer.

All defects must be reported to the installer as soon as practicable and CIGA must be informed if the matter is not resolved satisfactorily within 2 months of reporting to the installer

The guarantee is not valid if the insulation has been altered or disturbed after the installation was completed

Your statutory rights are not affected by the guarantee

The guarantee remains valid for subsequent owners or occupiers of the property

Any claim under guarantee must be notified to CIGA within twenty five years of the date of installation

The value of rectification work carried out by CIGA under the Guarantee shall in no event exceed a value of £15,000 (fifteen thousand pounds sterling)

In the event of a dispute that cannot be settled by negotiation, the matter shall be referred at the instigation of either party to an arbitrator who in the absence of agreement CIGA shall reasonably appoint. The arbitrators decision shall be final and binding, and the costs of arbitration customarily follow the event and may be awarded against the installer, the customer or CIGA. The costs of arbitration are at the discretion of the arbitrator.