CIGA takes these concerns extremely seriously and would like to reassure householders that all of its members abide by a strict code of professional practice to ensure the highest standards of service and safety are maintained throughout the industry. Furthermore, members must comply with CIGA’s rules which include a pre-installation assessment of every property to establish if it is suitable for cavity wall insulation.

Since the programme was filmed last year, CIGA has contacted all of its members to reinforce its codes of practice and has also established a training course for Assessors designed to provide standardised and authoritative information. However, on the rare occasion that a householder should experience problems, or if an assessment is found to be at fault, the CIGA 25 year guarantee is in place to rectify the matter in a satisfactory and timely manner.

It is worth noting that around 500,000 installations are completed each year and complaint levels remain extremely low. The CIGA guarantee also provides reassurance that should an installing company cease trading at any time; the householder will continue to benefit from its protection.